The prospect agreed to a demo. They are interested. You share your screen.
And then, you commit the deadliest sin in B2B sales: The Harbor Tour.
You start on the left side of the screen, clicking every tab, explaining every button, and showing every setting. By minute 15, the prospect is checking their email. By minute 30, they are "overwhelmed."
You didn't do a demo; you did a training session.
In 2025, buyers have short attention spans. They don't want to see how it works; they want to see that it solves their pain.
Here is how to structure the perfect sales demo using the Tell-Show-Tell framework.
Key takeaways
- The "Upside Down" Demo. Don't save the best for last. Show the "Killer Feature" (the solution to their biggest pain) in the first 5 minutes.
- Map Features to Pain. If a feature doesn't solve a problem you uncovered in Discovery, do not show it. Period.
- Stop the Monologue. If you talk for more than 2 minutes without asking a check-in question, you are losing them.
Table of contents
- The Trap: Feature Dumping vs. Value Selling
- The "Upside Down" Demo Structure
- The "Tell-Show-Tell" Script Framework
- The Script: From Boring to Compelling
- How Nomi keeps you honest
The Trap: Feature Dumping vs. Value Selling
Feature Dumping is when you show what the product does. Value Selling is when you show what the product solves.
Before you click "Share Screen," look at your notes from the SPIN Selling phase. What were the top 3 "Implied Needs"?
- If they didn't mention "Reporting," do not show the Analytics tab.
- If they didn't mention "Integrations," do not show the API settings.
Customize the demo path. A generic demo is a failed demo.
The "Upside Down" Demo Structure
Traditional demos build up to a climax. Modern demos start with the climax.
- The "Wow" Moment (0-5 mins): Show the exact screen that solves their #1 pain point.
- The Workflow (5-20 mins): Show the 2-3 steps required to get to that result.
- The Wrap Up (20-30 mins): Discuss the Mutual Action Plan and next steps.
Why? Because executive decision-makers often leave the call after 15 minutes. If you save the ROI for the end, they will miss it.
The "Tell-Show-Tell" Script Framework
To stop rambling, use this 3-step loop for every feature you show.
1. Tell (Context)
Remind them of the pain they admitted to earlier.
"You mentioned earlier that your team spends 4 hours a week manually copying data, right?"
2. Show (Proof)
Show the feature briefly. Keep the mouse moving.
"Watch this. I click 'Sync' here, and in 3 seconds, all that data populates automatically."
3. Tell (Impact)
Explain the business result.
"That just saved you the 4 hours we talked about. This is how you get your team back on the phones."
The Script: From Boring to Compelling
Here is how to rewrite your talk track.
| The "Harbor Tour" (Bad) | The "Tell-Show-Tell" (Good) |
|---|---|
| "Next, if you click on this settings cog, you can see we have 50 different integration options including Zapier, Slack, and Salesforce..." | "You said you were worried about data silos. (Tell) Here is our native Salesforce sync. It runs in the background. (Show) This ensures your RevOps team never has to clean up duplicates again. (Tell)" |
| "Here is our dashboard. You can filter by date, by user, by region, and export to CSV..." | "You mentioned you fly blind at the end of the quarter. (Tell) This 'Forecast View' is the first thing you see when you log in. (Show) Now you know exactly which deals are slipping before it's too late. (Tell)" |
How Nomi keeps you honest
Nomi does not do the demo for you. You are the pilot; you fly the plane.
But even the best pilots need a Co-Pilot to warn them when they are flying too low. During a demo, Nomi runs in the background to prevent bad habits:
- Monologue Alert: If you speak for more than 2 minutes without a pause, Nomi flashes a subtle alert: "Pause. Ask a check-in question."
- Pain Point Recall: Nomi displays the "Pain Points" detected during your previous Discovery call on the side of your screen. It’s a constant reminder: "Don't forget to mention the API issue they have."
- Question Detection: If the prospect asks technical questions ("Does this support SSO?"), Nomi instantly surfaces the correct answer card so you don't have to say "I'll get back to you on that."
It helps you stay focused on the prospect, not just the product.