Privacy Policy

Nomi "we," "us," or "our" is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our Site or Services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Information You Provide Directly:
  • Contact information (e.g., name, email address, phone number, mailing address)
  • Account information (e.g., username, password)
  • Demographic information (e.g., age, gender, interests)
  • Payment information (e.g., credit card details) - Only collect if you process payments directly.
  • Communications and correspondence (e.g., when you contact us with inquiries or feedback)
  • User-generated content (e.g., comments, posts, reviews)
  • Any other information you voluntarily submit to us.
• Information Collected Automatically:
  • Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings.
  • Device Information: Information about your device, including device model, unique device identifiers, and mobile network information.
• Information from Third Parties:
  • We may receive information about you from third-party sources, such as social media platforms (if you connect your account), marketing partners, and data analytics providers.

2. How We Use Your Information

We may use your personal information for various purposes, including:

• To provide and maintain our Site and Services.
• To process your transactions and fulfill your orders.
• To communicate with you, including responding to your inquiries and providing customer support.
• To personalize your experience on our Site and Services.
• To send you marketing and promotional communications (where permitted by law). You can opt-out of receiving these communications at any time.
• To analyze website usage and improve our Site and Services.
• To monitor and prevent fraud and other illegal activities.
• To comply with legal obligations.
• For other purposes with your consent.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, data analysis, email marketing, hosting, and customer support. These providers are contractually obligated to protect your information.
• Business Partners: With partners who offer products or services that may be of interest to you (only with your consent where required).
• Affiliates: Our subsidiaries and related companies.
• Legal Authorities: When required by law, legal process, or government request.
• In Connection with a Business Transfer: In the event of a merger, acquisition, sale of assets, or other business transaction.
• With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

4. Your Choices and Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.
• Deletion: The right to request the deletion of your personal information.
• Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: The right to withdraw your consent at any time where we are relying on consent to process your personal information.
• Right to Lodge a Complaint: The right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Artificial Intelligence and Machine Learning

Our Service uses artificial intelligence ("AI") and machine learning ("ML") technologies to provide real-time sales assistance and insights. This section explains how we handle your data in relation to these technologies.

• How AI Processes Your Data: Our AI systems process your data in real-time to provide sales insights, recommendations, and assistance. This processing is essential to delivering the core functionality of our Service.
• No Training on Customer Data: We do not use your data to train, improve, or develop generalized AI or ML models that would be made available to other customers or third parties. Your data is processed solely to provide the Service to you.
• Aggregated and Anonymized Data: We may use aggregated, anonymized, and de-identified data to improve our Service. This data cannot be used to identify you or your end users.
• Third-Party AI Providers: We may use third-party AI service providers to power certain features of our Service. These providers are contractually prohibited from using your data to train their models.

9. Third-Party Integrations

Our services may integrate with third-party applications. When you connect third-party services:

• Google Workspace: We explicitly affirm that any data accessed through Google Workspace APIs is not used by us or Google to develop, improve, or train generalized AI and/or ML models.
• CRM and Sales Platforms: When you connect CRM systems (such as Salesforce or HubSpot), we access only the data necessary to provide our Service.
• Communication Platforms: When you connect communication tools, we process communications data as described in Section 10 below.

10. Recording and Communications Data

Our Service may record, transcribe, and analyze audio and video communications to provide real-time sales assistance:

• Types of Data Collected: Audio recordings, video recordings, transcriptions, and AI-generated insights from your sales calls and meetings.
• Purpose: This data is collected to provide real-time coaching, generate call summaries, extract action items, and improve your sales outcomes.
• Retention: Recording data is retained according to your account settings. You may configure retention periods or delete recordings at any time through your account dashboard.
• Access Controls: Access to recordings is limited to authorized users within your organization as configured in your account settings.
• Your Obligations: You are responsible for obtaining all necessary consents from participants before recording any communications using our Service.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: